PaperCut Hive and PaperCut Pocket platform outage

Incident Report for PaperCut Software

Resolved

This incident has been resolved.

Posted Sep 19, 2024 - 00:02 UTC

Monitoring

Our automated alerts are starting to resolve indicating that the platform is coming back online. Our engineers continue to monitor the situation and will update once our cloud service provider has confirmed that the issue is resolved completely.

Posted Sep 18, 2024 - 23:03 UTC

Investigating

Our cloud services provider is experiencing issues which is affecting PaperCut Hive and PaperCut Pocket cloud services in all regions. Customers may experience issues using the product. Our engineers are working with the cloud service provider to resolve the issue. We will provide another update as the platform comes back online. We apologise for any inconvenience to customers.

Posted Sep 18, 2024 - 21:32 UTC

This incident affected: PaperCut Pocket & PaperCut Hive.