All Systems Operational

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Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page.

If you're looking for general help with any of our products, ask PaperCut anything on our PaperCut Support page.

Uptime over the past 90 days. View historical uptime.
PaperCut Hive & Pocket Operational
US hosting region - PaperCut Hive & Pocket Operational
AU hosting region - PaperCut Hive & Pocket Operational
UK hosting region - PaperCut Hive & Pocket Operational
EU hosting region - PaperCut Hive & Pocket Operational
CA hosting region - PaperCut Hive & Pocket Operational
PaperCut MF (Scan to Cloud services) Operational
US hosting region - PaperCut MF (Scan to Cloud) Operational
AU hosting region - PaperCut MF (Scan to Cloud) Operational
UK hosting region - PaperCut MF (Scan to Cloud) Operational
EU hosting region - PaperCut MF (Scan to Cloud) Operational
CA hosting region - PaperCut MF (Scan to Cloud) Operational
PaperCut MF (Document Processing Cloud services) Operational
US hosting region - PaperCut MF (Document Processing Cloud services) Operational
AU hosting region - PaperCut MF (Document Processing Cloud services) Operational
UK hosting region - PaperCut MF (Document Processing Cloud services) Operational
EU hosting region - PaperCut MF (Document Processing Cloud services) Operational
CA hosting region - PaperCut MF (Document Processing Cloud services) Operational
PaperCut MF Global Entitlements Service Operational
PaperCut Mobility Print (Cloud Print) Operational
PaperCut Website Operational
Public Website (www.papercut.com) Operational
Order System (buy.papercut.com) Operational
PaperCut Partner Tools Operational
Sales Portal (partner.papercut.com) Operational
Partner Portal (portal.papercut.com) Operational
Training (learn.papercut.com) Operational
PaperCut Multiverse Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 11, 2026

No incidents reported today.

Sep 10, 2026

No incidents reported.

Sep 9, 2026

No incidents reported.

Sep 8, 2026

PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logs
Resolved - This incident has now been resolved. We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.

If you experience other problems please report this via https://www.papercut.com/support/
Sep 8, 01:15 UTC
Update - We are continuing to monitor this. We expect reporting, job and activity data reporting to normalize within the next 48 hours.
Sep 7, 07:12 UTC
Monitoring - PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logs in the US hosting region only.

Printing, scanning, and other functionality are *not* impacted. We are not currently aware of any impact to other regions.

This was caused by an infrastructure issue that has now been resolved. We expect reporting, job and activity data reporting to normalize early next week. No data has been lost and all records should be correct once the data management systems have caught up.
Sep 4, 07:45 UTC

Sep 7, 2026

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

Sep 3, 2026

No incidents reported.

Sep 2, 2026

PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal
Resolved - This issue has been resolved, and sign-in to the PaperCut Pocket/Hive User Portal is operating normally.

We appreciate your patience while we worked to restore service. We will continue to monitor the service and complete a review of the incident. If you experience other problems please report this via https://www.papercut.com/support/
Sep 2, 07:30 UTC
Investigating - PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal.

We are investigating an intermittent issue affecting sign-in to the PaperCut Pocket/Hive User Portal for some users.

Access to the Pocket/Hive Admin Portal and printing seems to be unaffected.
Sep 2, 03:30 UTC

Sep 1, 2026

PaperCut Hive - some devices may show server or connection errors.
Resolved - This incident has now been resolved.

If you are still experiencing issues, please ensure that the device has been completely restarted.

We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.
If you experience other problems please report this via https://www.papercut.com/support/
Sep 1, 18:52 UTC
Investigating - PaperCut Hive - some devices may show server or connection errors. For example "Error: Server Error. The server encountered an error and could not complete your request. Please try again in 30 seconds."

We're currently investigating reports of some devices may show server errors or connection errors. This is impacting logging into some devices and releasing print jobs from those devices in the US hosting region.

We are not currently aware of impact to other regions.

We will provide updates here as they become available.
Sep 1, 14:44 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

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