PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logs
Monitoring - PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logs in the US hosting region only.

Printing, scanning, and other functionality are *not* impacted. We are not currently aware of any impact to other regions.

This was caused by an infrastructure issue that has now been resolved. We expect reporting, job and activity data reporting to normalize early next week. No data has been lost and all records should be correct once the data management systems have caught up.
Sep 04, 2026 - 07:45 UTC

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Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page.

If you're looking for general help with any of our products, ask PaperCut anything on our PaperCut Support page.

Uptime over the past 90 days. View historical uptime.
PaperCut Hive & Pocket Degraded Performance
90 days ago
100.0 % uptime
Today
US hosting region - PaperCut Hive & Pocket Degraded Performance
90 days ago
100.0 % uptime
Today
AU hosting region - PaperCut Hive & Pocket Operational
90 days ago
100.0 % uptime
Today
UK hosting region - PaperCut Hive & Pocket Operational
90 days ago
100.0 % uptime
Today
EU hosting region - PaperCut Hive & Pocket Operational
90 days ago
100.0 % uptime
Today
CA hosting region - PaperCut Hive & Pocket Operational
90 days ago
100.0 % uptime
Today
PaperCut MF (Scan to Cloud services) Operational
90 days ago
100.0 % uptime
Today
US hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
AU hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
UK hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
EU hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
CA hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
US hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
AU hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
UK hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
EU hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
CA hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
PaperCut MF Global Entitlements Service Operational
90 days ago
100.0 % uptime
Today
PaperCut Mobility Print (Cloud Print) Operational
90 days ago
100.0 % uptime
Today
PaperCut Website Operational
90 days ago
100.0 % uptime
Today
Public Website (www.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Order System (buy.papercut.com) Operational
90 days ago
100.0 % uptime
Today
PaperCut Partner Tools Operational
90 days ago
100.0 % uptime
Today
Sales Portal (partner.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Partner Portal (portal.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Training (learn.papercut.com) Operational
90 days ago
100.0 % uptime
Today
PaperCut Multiverse Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Sep 5, 2026

No incidents reported today.

Sep 4, 2026

Unresolved incident: PaperCut Hive/Pocket - some users may experience delays with data showing in reporting, job logs and activity logs.

Sep 3, 2026

No incidents reported.

Sep 2, 2026

PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal
Resolved - This issue has been resolved, and sign-in to the PaperCut Pocket/Hive User Portal is operating normally.

We appreciate your patience while we worked to restore service. We will continue to monitor the service and complete a review of the incident. If you experience other problems please report this via https://www.papercut.com/support/
Sep 2, 07:30 UTC
Investigating - PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal.

We are investigating an intermittent issue affecting sign-in to the PaperCut Pocket/Hive User Portal for some users.

Access to the Pocket/Hive Admin Portal and printing seems to be unaffected.
Sep 2, 03:30 UTC

Sep 1, 2026

PaperCut Hive - some devices may show server or connection errors.
Resolved - This incident has now been resolved.

If you are still experiencing issues, please ensure that the device has been completely restarted.

We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.
If you experience other problems please report this via https://www.papercut.com/support/
Sep 1, 18:52 UTC
Investigating - PaperCut Hive - some devices may show server or connection errors. For example "Error: Server Error. The server encountered an error and could not complete your request. Please try again in 30 seconds."

We're currently investigating reports of some devices may show server errors or connection errors. This is impacting logging into some devices and releasing print jobs from those devices in the US hosting region.

We are not currently aware of impact to other regions.

We will provide updates here as they become available.
Sep 1, 14:44 UTC

Aug 31, 2026

No incidents reported.

Aug 30, 2026

No incidents reported.

Aug 29, 2026

No incidents reported.

Aug 28, 2026

No incidents reported.

Aug 27, 2026

No incidents reported.

Aug 26, 2026

No incidents reported.

Aug 25, 2026

PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive
Resolved - This incident may have impacted scan actions with cloud document processing enabled, for a small window per hosting region between 03:40 - 05:10 am on 25th August 2026.

We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.

If you experience other problems please report this via https://www.papercut.com/support/
Aug 25, 05:10 UTC
Investigating - PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive.

Printing, copying and other services are not impacted at this time. Any scan actions which do not include cloud document processing are also not impacted.
Aug 25, 03:40 UTC
PaperCut Partner Portal and GES (licensing service) - some users unable to access the Partner Portal, or apply licenses in PaperCut NG/MF
Resolved - This incident has now been resolved.

We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.
Aug 25, 00:51 UTC
Update - We are continuing to investigate this issue.
Aug 24, 23:57 UTC
Update - We are continuing to investigate this issue.
Aug 24, 23:20 UTC
Update - This issue is also impacting some users' ability to activate a new license in PaperCut NG/MF (under About > Registration).

Error shown in the admin interface may be "Unable to contact PaperCut Gateway Service to register license file. Ensure your server is online and try again." or "The supplied CRN is invalid".

We are continuing to investigate these issues.
Aug 24, 22:11 UTC
Investigating - PaperCut Partner Portal - some users receiving Authentication Error during login
We're currently investigating reports of some users receiving an Authentication Error during login. This impact is being observed in all regions.
We will provide updates here as they become available.
Aug 24, 17:46 UTC

Aug 24, 2026

Aug 23, 2026

No incidents reported.

Aug 22, 2026

No incidents reported.

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