All Systems Operational

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Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page. If you're looking for general help with any of our products, our Help Center can hopefully answer your questions!

Uptime over the past 90 days. View historical uptime.
PaperCut Pocket & PaperCut Hive Operational
90 days ago
99.73 % uptime
Today
Scan to Cloud for PaperCut MF Operational
90 days ago
100.0 % uptime
Today
Cloud Document Processing for PaperCut MF Operational
90 days ago
100.0 % uptime
Today
Cloud Print for PaperCut Mobility Print Operational
90 days ago
99.8 % uptime
Today
Multiverse Operational
90 days ago
100.0 % uptime
Today
Public Website (www.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Order System (buy.papercut.com) Operational
90 days ago
99.42 % uptime
Today
Partner Portal (portal.papercut.com) Operational
90 days ago
99.42 % uptime
Today
Training (learn.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 23, 2023

No incidents reported today.

Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023
PaperCut Pocket/Hive and PaperCut Mobility Cloud Print - Printing Failure
Resolved - After monitoring the infrastructure changes that have been made we can confirm that issues around our IoT Core service have been fully rememdied.
Sep 12, 20:21 UTC
Update - We are continuing to monitor for any further issues.
Sep 12, 20:20 UTC
Update - We're continuing to monitor the situation and will provide additional updates here.
Sep 12, 17:59 UTC
Monitoring - Our IoT core service is now operating on separate infrastructure and functionality has been restored. PaperCut Hive / Pocket and PaperCut Mobility Cloud Print are now fully operational.
Sep 12, 17:59 UTC
Identified - Our Product Development Team has identified an issue with the infrastructure that supports the IoT Core service of both PaperCut Hive / Pocket and PaperCut Cloud Print.

The IoT Core service is being migrated to separate infrastructure as a means of resolving this outage.

Symptoms as it relates to PaperCut Pocket / Hive:
Print Release failure, namely 502 errors when attempting to release print jobs.

Symptoms as it relates to PaperCut Mobility Print:
Delayed communication in printing or complete printing outage as PaperCut Mobility Cloud Print relies on this service to orchestrate the Peer to Peer connection between clients and the Mobility Print server.
Sep 12, 15:36 UTC
Sep 11, 2023
PaperCut Partner Portal - login failures
Resolved - Systems are all functioning as expected - please reach out to customer.service@papercut.com if you have any issues.
Sep 11, 11:12 UTC
Monitoring - We are still currently monitoring systems to ensure they are running smoothly.
Sep 11, 06:48 UTC
Update - We have now exited maintenance mode and things should be working as expected, and we are currently monitoring systems to ensure they are running smoothly. Please reach out to customer.service@papercut.com if you notice any issues.
Sep 11, 05:09 UTC
Investigating - We are currently updating our ordering system, and as a result, the order system, and PaperCut Portal will be unavailable until 5pm on Monday the 11th September (AEST).
Sep 10, 16:47 UTC
Sep 10, 2023
Sep 9, 2023

No incidents reported.

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