All Systems Operational

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Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page.

If you're looking for general help with any of our products, ask PaperCut anything on our PaperCut Support page.

Uptime over the past 90 days. View historical uptime.
PaperCut Hive & Pocket Operational
90 days ago
99.82 % uptime
Today
US hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.71 % uptime
Today
AU hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.85 % uptime
Today
UK hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.85 % uptime
Today
EU hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.85 % uptime
Today
CA hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.85 % uptime
Today
PaperCut MF (Scan to Cloud services) Operational
90 days ago
100.0 % uptime
Today
US hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
AU hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
UK hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
EU hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
CA hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
US hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
AU hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
UK hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
EU hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
CA hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
PaperCut MF Global Entitlements Service Operational
90 days ago
99.98 % uptime
Today
PaperCut Mobility Print (Cloud Print) Operational
90 days ago
100.0 % uptime
Today
PaperCut Website Operational
90 days ago
100.0 % uptime
Today
Public Website (www.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Order System (buy.papercut.com) Operational
90 days ago
100.0 % uptime
Today
PaperCut Partner Tools Operational
90 days ago
100.0 % uptime
Today
Sales Portal (partner.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Partner Portal (portal.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Training (learn.papercut.com) Operational
90 days ago
100.0 % uptime
Today
PaperCut Multiverse Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 5, 2026

No incidents reported today.

Mar 4, 2026
PaperCut Hive - users unable to log into devices
Resolved - Through further monitoring and reports from previously affected customers we can confirm that functionality has been restored. MFD login, scanning and other device related tasks will now work as expected.
Mar 4, 20:45 UTC
Monitoring - We have pushed a fix to production which means functionality should now be fully restored. No action is needed to resume MFD related tasks, including device login, scanning, and general access to functions on the device.

We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.
Mar 4, 04:54 UTC
Identified - We have identified the root cause impacting MFD related tasks, including device login, scanning, and general access to functions on the device.

Our engineering team is actively developing and validating a fix to restore full functionality to the Hive Embedded App. Until the fix has been deployed to production, users may continue to experience degraded performance when carrying out these actions at the device.

Interim Workarounds:
- Use the PaperCut Hive mobile app (iOS and Android) for print release.
- Manually reinstalling the Hive embedded application will immediately restore MFD functionality.

We will provide a further update as soon as we have confirmation of the deployment timeline.
Mar 3, 20:07 UTC
Update - We have confirmed that this incident is now isolated to the US hosting region; all other regions have returned to normal operation.

While functionality has been restored for the majority of organizations in the US hosting region, we are continuing to investigate residual issues affecting MFD login and print release via the Hive embedded app. In the interim, we recommend using the PaperCut Hive mobile app (iOS and Android), which remains fully operational and unaffected.
Mar 3, 19:11 UTC
Update - We are continuing to investigate this issue. We will provide an update as soon as we have more information
Mar 3, 16:11 UTC
Update - Users may experience successful logins and subsequent print release issues. We are continuing to investigate.
Mar 3, 15:46 UTC
Investigating - PaperCut Hive - users may receive errors when attempting to log into devices

We’re actively working to resolve the issues and will provide updates as they become available.
Mar 3, 15:41 UTC
Mar 3, 2026
Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026
PaperCut Hive & Pocket Outage
Resolved - We experienced disruption related to our cloud service provider and a serious level of temporary degradation was experienced by some customers when accessing print queues or releasing print jobs. All services have now been restored.
Feb 24, 15:00 UTC
Monitoring - Our services have returned to normal and we will continue to monitor the incident closely.
Feb 24, 14:42 UTC
Identified - The issue has been identified and a fix is being implemented.
Feb 24, 14:40 UTC
Update - We are continuing to investigate this issue.
Feb 24, 14:30 UTC
Investigating - We are currently investigating an degradation in performance with PaperCut Hive and PaperCut Pocket.
Feb 24, 14:30 UTC
Feb 23, 2026

No incidents reported.

Feb 22, 2026

No incidents reported.

Feb 21, 2026

No incidents reported.

Feb 20, 2026

No incidents reported.

Feb 19, 2026

No incidents reported.

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