Identified - We have identified the root cause impacting MFD related tasks, including device login, scanning, and general access to functions on the device.
Our engineering team is actively developing and validating a fix to restore full functionality to the Hive Embedded App. Until the fix has been deployed to production, users may continue to experience degraded performance when carrying out these actions at the device.
Interim Workarounds:
- Use the PaperCut Hive mobile app (iOS and Android) for print release.
- Manually reinstalling the Hive embedded application will immediately restore MFD functionality.
We will provide a further update as soon as we have confirmation of the deployment timeline.
Mar 03, 2026 - 20:07 UTC
Our engineering team is actively developing and validating a fix to restore full functionality to the Hive Embedded App. Until the fix has been deployed to production, users may continue to experience degraded performance when carrying out these actions at the device.
Interim Workarounds:
- Use the PaperCut Hive mobile app (iOS and Android) for print release.
- Manually reinstalling the Hive embedded application will immediately restore MFD functionality.
We will provide a further update as soon as we have confirmation of the deployment timeline.
Mar 03, 2026 - 20:07 UTC
Update - We have confirmed that this incident is now isolated to the US hosting region; all other regions have returned to normal operation.
While functionality has been restored for the majority of organizations in the US hosting region, we are continuing to investigate residual issues affecting MFD login and print release via the Hive embedded app. In the interim, we recommend using the PaperCut Hive mobile app (iOS and Android), which remains fully operational and unaffected.
Mar 03, 2026 - 19:11 UTC
While functionality has been restored for the majority of organizations in the US hosting region, we are continuing to investigate residual issues affecting MFD login and print release via the Hive embedded app. In the interim, we recommend using the PaperCut Hive mobile app (iOS and Android), which remains fully operational and unaffected.
Mar 03, 2026 - 19:11 UTC
Update - We are continuing to investigate this issue. We will provide an update as soon as we have more information
Mar 03, 2026 - 16:11 UTC
Mar 03, 2026 - 16:11 UTC
Update - Users may experience successful logins and subsequent print release issues. We are continuing to investigate.
Mar 03, 2026 - 15:46 UTC
Mar 03, 2026 - 15:46 UTC
Investigating - PaperCut Hive - users may receive errors when attempting to log into devices
We’re actively working to resolve the issues and will provide updates as they become available.
Mar 03, 2026 - 15:41 UTC
We’re actively working to resolve the issues and will provide updates as they become available.
Mar 03, 2026 - 15:41 UTC
About This Site
Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page.
If you're looking for general help with any of our products, ask PaperCut anything on our PaperCut Support page.
PaperCut Hive & Pocket
Partial Outage
US hosting region - PaperCut Hive & Pocket
Partial Outage
AU hosting region - PaperCut Hive & Pocket
Operational
UK hosting region - PaperCut Hive & Pocket
Operational
EU hosting region - PaperCut Hive & Pocket
Operational
CA hosting region - PaperCut Hive & Pocket
Operational
PaperCut MF (Scan to Cloud services)
Operational
US hosting region - PaperCut MF (Scan to Cloud)
Operational
AU hosting region - PaperCut MF (Scan to Cloud)
Operational
UK hosting region - PaperCut MF (Scan to Cloud)
Operational
EU hosting region - PaperCut MF (Scan to Cloud)
Operational
CA hosting region - PaperCut MF (Scan to Cloud)
Operational
PaperCut MF (Document Processing Cloud services)
Operational
US hosting region - PaperCut MF (Document Processing Cloud services)
Operational
AU hosting region - PaperCut MF (Document Processing Cloud services)
Operational
UK hosting region - PaperCut MF (Document Processing Cloud services)
Operational
EU hosting region - PaperCut MF (Document Processing Cloud services)
Operational
CA hosting region - PaperCut MF (Document Processing Cloud services)
Operational
PaperCut MF Global Entitlements Service
Operational
PaperCut Mobility Print (Cloud Print)
Operational
PaperCut Website
Operational
Public Website (www.papercut.com)
Operational
Order System (buy.papercut.com)
Operational
PaperCut Partner Tools
Operational
Sales Portal (partner.papercut.com)
Operational
Partner Portal (portal.papercut.com)
Operational
Training (learn.papercut.com)
Operational
PaperCut Multiverse
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.