All Systems Operational

About This Site

Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page. If you're looking for general help with any of our products, our Help Center can hopefully answer your questions!

PaperCut Pocket & PaperCut Hive Operational
90 days ago
99.97 % uptime
Today
Scan to Cloud for PaperCut MF Operational
90 days ago
100.0 % uptime
Today
Cloud Document Processing for PaperCut MF Operational
90 days ago
100.0 % uptime
Today
Cloud Print for PaperCut Mobility Print Operational
90 days ago
100.0 % uptime
Today
PaperCut Print Deploy Operational
90 days ago
100.0 % uptime
Today
Multiverse Operational
90 days ago
100.0 % uptime
Today
Public Website (www.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Order System (buy.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Partner Portal (portal.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Training (learn.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Global Entitlements Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jun 22, 2024

No incidents reported today.

Jun 21, 2024

No incidents reported.

Jun 20, 2024

No incidents reported.

Jun 19, 2024

No incidents reported.

Jun 18, 2024

No incidents reported.

Jun 17, 2024
Resolved - PaperCut Pocket and HIVE cloud nodes are now fully functional. If jobs submitted in the affected time frame haven't already been recovered, they may need to be re-sent. Thank you for your patience.
Jun 17, 13:09 UTC
Update - PaperCut Pocket and HIVE cloud nodes are now fully functional. If jobs submitted in the affected time frame haven't already been recovered, they may need to be re-sent. Thank you for your patience.
Jun 17, 13:08 UTC
Update - Jobs that rely fully on the cloud node to be printed between 04:00 UTC to 09:40 UTC 17/06/2024 may not be available and releasable. The error in the job log may show as "document inaccessible", as the releasing edge node will not be able to download the job from the Cloud Node. Please note this incident only affected US Data Center instances. Jobs printed after this time will function normally.
We will update this status when service is fully resumed.

Jun 17, 11:17 UTC
Investigating - We have identified and rectified an issue with our Cloud Node, that may have caused jobs to not report correctly to the Cloud. This is now resolved; however, due to the backlog of events, this may take some time to fully recover. We will update this status when service is fully resumed.
Jun 17, 09:37 UTC
Jun 16, 2024

No incidents reported.

Jun 15, 2024

No incidents reported.

Jun 14, 2024

No incidents reported.

Jun 13, 2024

No incidents reported.

Jun 12, 2024

No incidents reported.

Jun 11, 2024

No incidents reported.

Jun 10, 2024

No incidents reported.

Jun 9, 2024

No incidents reported.

Jun 8, 2024

No incidents reported.