All Systems Operational

About This Site

Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page. If you're looking for general help with any of our products, our Help Center can hopefully answer your questions!

PaperCut Pocket & PaperCut Hive Operational
90 days ago
99.35 % uptime
Today
Scan to Cloud for PaperCut MF Operational
90 days ago
100.0 % uptime
Today
Cloud Document Processing for PaperCut MF Operational
90 days ago
100.0 % uptime
Today
Cloud Print for PaperCut Mobility Print Operational
90 days ago
100.0 % uptime
Today
Multiverse Operational
90 days ago
100.0 % uptime
Today
Public Website (www.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Order System (buy.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Partner Portal (portal.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Training (learn.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We are updating the certificates used to serve some of the Embedded Full Apps and all of the Easy Release Apps. We are moving to GCP-managed certificates so that this process will be seamless (with no downtime) in the future. As part of this move we'll be updating our DNS entries which will impact the devices listed below.

As a result of this change, we estimate that there could be up to a 30 minute outage for Konica-Minolta, Fuji Xerox, HP OXP, Sharp, Xerox, Ricoh and Kyocera full embedded apps, as well as all of the Easy Release Apps, within the 4 hour maintenance window.

- Saturday 17th: 5pm to 9am US Pacific time (PST)
- Sunday 18th: 1am to 5am UK time (GMT)
- Sunday 18th: 12pm to 4pm AU time (AEDT)

Customers will not need to do anything, however after the maintenance window if you are experiencing issues, please restart the device. If you have any further questions please contact us and quote CDSS-1916.

Posted on Dec 08, 2022 - 22:10 UTC
Past Incidents
Dec 10, 2022

No incidents reported today.

Dec 9, 2022

No incidents reported.

Dec 8, 2022

No incidents reported.

Dec 7, 2022

No incidents reported.

Dec 6, 2022
Resolved - At around 15:00 AEDT we were investigating reports of an error 'Error releasing print jobs: Authentication required' when attempting to release jobs on Kyocera or Ricoh devices using the Full embedded app - or on any platform using the 'Lite' app.

By 16:10 AEDT we had resolved the issue affecting the release of print jobs on Kyocera and Ricoh devices, and the Lite apps.

We have confirmed that the issues were limited to releasing print jobs, and would only have impacted users on Kyocera and Ricoh devices when using the Full embedded apps - or any platform using the Lite apps. Printing jobs, and releasing jobs on other platforms were not impacted. Releasing jobs through the Mobile Release was also not impacted.

We'll be performing a post-mortem and will update this with any findings.

Dec 6, 16:10 UTC
Dec 5, 2022

No incidents reported.

Dec 4, 2022

No incidents reported.

Dec 3, 2022

No incidents reported.

Dec 2, 2022

No incidents reported.

Dec 1, 2022

No incidents reported.

Nov 30, 2022
Postmortem - Read details
Dec 5, 01:04 UTC
Resolved - The Cloud Node (optional component for PaperCut Pocket & Hive) was offline during this period due to a system misconfiguration. Normal printing was unaffected during this time, but situations requiring the cloud node functionality would have failed.

Issue period was from ~05:30 30/11/2022 UTC until ~11:30 1/12/2022 UTC

Nov 30, 05:30 UTC
Nov 29, 2022

No incidents reported.

Nov 28, 2022

No incidents reported.

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.