All Systems Operational

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Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page. If you're looking for general help with any of our products, our Help Center can hopefully answer your questions!

Uptime over the past 90 days. View historical uptime.
PaperCut Pocket & PaperCut Hive Operational
90 days ago
99.82 % uptime
Today
Scan to Cloud for PaperCut MF Operational
90 days ago
100.0 % uptime
Today
Cloud Document Processing for PaperCut MF Operational
90 days ago
100.0 % uptime
Today
Cloud Print for PaperCut Mobility Print Operational
90 days ago
100.0 % uptime
Today
Multiverse Operational
90 days ago
100.0 % uptime
Today
Public Website (www.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Order System (buy.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Partner Portal (portal.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Training (learn.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
Maintenance work to increase system capacity Mar 26, 2023 10:00-10:05 UTC
We will be having a small maintenance window where we will be updating and increasing capacity on some of our cloud systems. During this period printing may be affected.
Posted on Mar 23, 2023 - 21:12 UTC
Past Incidents
Mar 26, 2023

No incidents reported today.

Mar 25, 2023

No incidents reported.

Mar 24, 2023

No incidents reported.

Mar 23, 2023

No incidents reported.

Mar 22, 2023

No incidents reported.

Mar 21, 2023

No incidents reported.

Mar 20, 2023

No incidents reported.

Mar 19, 2023

No incidents reported.

Mar 18, 2023

No incidents reported.

Mar 17, 2023

No incidents reported.

Mar 16, 2023

No incidents reported.

Mar 15, 2023

No incidents reported.

Mar 14, 2023

No incidents reported.

Mar 13, 2023
PaperCut Hive - Intermittent admin interface login failures
Resolved - Our authentication partner, Auth0, has resolved the issues causing increased error rates across their services. This has, in turn, resolved the errors when attempting to log in to the PaperCut Pocket and Hive Admin Interface. See the Auth0 status page for details about the incident: https://status.auth0.com/incidents/41gk3rcgm9vg

Please get in touch with our support team at https://support.papercut.com if you continue to experience any issues.
Mar 13, 16:36 UTC
Update - Our authentication partner, Auth0, is currently reporting an elevated number of timeouts and error rates in their environments which is affecting login attempts to PaperCut Pocket and PaperCut Hive. This is being investigated by Auth0. We will provide a further update shortly.
Mar 13, 16:17 UTC
Investigating - We are investigating reports of intermittent issues accessing the PaperCut Hive admin interface. This may be seen as an error when logging in or the system taking longer than usual to process requests. We will provide a further update shortly.
Mar 13, 15:46 UTC
Mar 12, 2023

No incidents reported.

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