All Systems Operational

About This Site

Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page.

If you're looking for general help with any of our products, ask PaperCut anything on our PaperCut Support page.

Uptime over the past 90 days. View historical uptime.
PaperCut Hive & Pocket ? Operational
90 days ago
99.75 % uptime
Today
US hosting region - PaperCut Hive & Pocket ? Operational
90 days ago
99.78 % uptime
Today
AU hosting region - PaperCut Hive & Pocket ? Operational
90 days ago
99.61 % uptime
Today
UK hosting region - PaperCut Hive & Pocket ? Operational
90 days ago
99.9 % uptime
Today
EU hosting region - PaperCut Hive & Pocket ? Operational
90 days ago
99.7 % uptime
Today
PaperCut MF (Scan to Cloud services) ? Operational
90 days ago
99.9 % uptime
Today
US hosting region - PaperCut MF (Scan to Cloud) ? Operational
90 days ago
99.9 % uptime
Today
AU hosting region - PaperCut MF (Scan to Cloud) ? Operational
90 days ago
99.9 % uptime
Today
UK hosting region - PaperCut MF (Scan to Cloud) ? Operational
90 days ago
99.9 % uptime
Today
EU hosting region - PaperCut MF (Scan to Cloud) ? Operational
90 days ago
99.9 % uptime
Today
PaperCut MF (Document Processing Cloud services) ? Operational
90 days ago
99.85 % uptime
Today
US hosting region - PaperCut MF (Document Processing Cloud services) ? Operational
90 days ago
99.9 % uptime
Today
AU hosting region - PaperCut MF (Document Processing Cloud services) ? Operational
90 days ago
99.9 % uptime
Today
UK hosting region - PaperCut MF (Document Processing Cloud services) ? Operational
90 days ago
99.9 % uptime
Today
EU hosting region - PaperCut MF (Document Processing Cloud services) ? Operational
90 days ago
99.7 % uptime
Today
PaperCut MF Global Entitlements Service ? Operational
90 days ago
99.9 % uptime
Today
PaperCut Mobility Print (Cloud Print) ? Operational
90 days ago
99.9 % uptime
Today
PaperCut Website Operational
90 days ago
99.95 % uptime
Today
Public Website (www.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Order System (buy.papercut.com) Operational
90 days ago
99.9 % uptime
Today
PaperCut Partner Tools ? Operational
90 days ago
99.92 % uptime
Today
Sales Portal (partner.papercut.com) Operational
90 days ago
99.9 % uptime
Today
Partner Portal (portal.papercut.com) Operational
90 days ago
99.9 % uptime
Today
Training (learn.papercut.com) Operational
90 days ago
100.0 % uptime
Today
PaperCut Multiverse Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 19, 2025

No incidents reported today.

Jun 18, 2025

No incidents reported.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025

No incidents reported.

Jun 12, 2025
PaperCut Pocket, Hive, MF (Cloud Services), Mobility (Cloud Print) and Partner Tools - Cloud Provider incident causing service interruptions
Resolved - We’re pleased to report that all PaperCut cloud services are now fully operational. Our team continues to proactively monitor all systems to ensure ongoing stability and optimal performance.

Thank you for your patience and continued trust in PaperCut as we worked through this disruption.
Jun 12, 23:32 UTC
Monitoring - Our upstream cloud infrastructure provider has confirmed full recovery of most services, with a few services still experiencing residual impact. Most PaperCut services are now fully operational. The PaperCut team continues to actively monitor all systems to ensure stability and performance.
Thank you for your continued patience and understanding.
Jun 12, 21:54 UTC
Update - Our upstream cloud infrastructure provider has implemented mitigation measures, resulting in encouraging progress toward full service restoration. The PaperCut team continues to actively monitor all systems to ensure stability and performance.
We will provide further updates as more information becomes available. Thank you for your continued patience and understanding.
Jun 12, 21:03 UTC
Identified - Our upstream cloud infrastructure provider has initiated mitigation efforts across multiple regions, resulting in positive progress toward service restoration.

We are actively monitoring the situation as our cloud provider works to address the root cause of their ongoing incident.

We understand the importance of these services to your operations and are committed to restoring full functionality as quickly as possible. Thank you for your continued trust and patience. Further updates will be shared as soon as more information becomes available.
Jun 12, 20:11 UTC
Update - We are continuing to investigate this issue.
Jun 12, 18:59 UTC
Investigating - We are currently experiencing a disruption to several PaperCut cloud services due to an ongoing incident with our upstream cloud infrastructure provider. This incident is affecting core PaperCut services across multiple regions, including:

- PaperCut Pocket & Hive
- PaperCut Hive & MF – Scan to Cloud
- Cloud-hosted Document Processing
- PaperCut MF Entitlement Service
- PaperCut Mobility Print (Cloud)
- PaperCut Multiverse
- PaperCut Partner Portal

Our main PaperCut website remains available, though you may notice some degraded performance in certain areas.
We understand the critical nature of these services for your business operations and are actively working with our cloud provider to resolve the issue as quickly as possible.

We will continue to share updates here as soon as new information becomes available.

We appreciate your patience and understanding as we work to restore full service.
Jun 12, 18:55 UTC
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

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