All Systems Operational

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Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page.

If you're looking for general help with any of our products, ask PaperCut anything on our PaperCut Support page.

Uptime over the past 90 days. View historical uptime.
PaperCut Hive & Pocket Operational
90 days ago
99.78 % uptime
Today
US hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.53 % uptime
Today
AU hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.85 % uptime
Today
UK hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.85 % uptime
Today
EU hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.85 % uptime
Today
CA hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.85 % uptime
Today
PaperCut MF (Scan to Cloud services) Operational
90 days ago
100.0 % uptime
Today
US hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
AU hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
UK hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
EU hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
CA hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
US hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
AU hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
UK hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
EU hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
CA hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
PaperCut MF Global Entitlements Service Operational
90 days ago
100.0 % uptime
Today
PaperCut Mobility Print (Cloud Print) Operational
90 days ago
100.0 % uptime
Today
PaperCut Website Operational
90 days ago
100.0 % uptime
Today
Public Website (www.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Order System (buy.papercut.com) Operational
90 days ago
100.0 % uptime
Today
PaperCut Partner Tools Operational
90 days ago
100.0 % uptime
Today
Sales Portal (partner.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Partner Portal (portal.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Training (learn.papercut.com) Operational
90 days ago
100.0 % uptime
Today
PaperCut Multiverse Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 25, 2026

No incidents reported today.

Mar 24, 2026

No incidents reported.

Mar 23, 2026

No incidents reported.

Mar 22, 2026

No incidents reported.

Mar 21, 2026

No incidents reported.

Mar 20, 2026
PaperCut Hive - some users experiencing issues with the user interface and releasing print jobs.
Resolved - This incident has been resolved.
Mar 20, 23:45 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Mar 20, 23:22 UTC
Identified - The issue has been identified and a fix is being implemented.
Mar 20, 22:07 UTC
Update - We are investigating the active incident jointly with our cloud infrastructure service partner, and will update here as soon as we have more information.
Mar 20, 21:19 UTC
Update - We are actively investigating this incident, currently we have engaged our cloud infrastructure service partner. Our joint teams are working together to resolve the issue.
Mar 20, 19:11 UTC
Update - We are continuing to investigate this incident.
Mar 20, 16:06 UTC
Investigating - PaperCut Hive - some users have reported intermittent issues with releasing print jobs, scan jobs failing, and navigating sections of the admin UI within the US hosting region.

We’re actively working to resolve the issues and will provide updates as they become available.
Mar 20, 14:41 UTC
Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026

No incidents reported.

Mar 16, 2026

No incidents reported.

Mar 15, 2026

No incidents reported.

Mar 14, 2026

No incidents reported.

Mar 13, 2026
PaperCut Hive & Pocket - Some customers may experience print job release failures in the US hosting region
Resolved - This incident has now been fully resolved. We have confirmed that print jobs are releasing successfully for multiple customers.

Our apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro, as we do with all issues that impact our customers.

If you experience other issues please report this via https://www.papercut.com/support/.
Mar 13, 20:05 UTC
Monitoring - Monitoring and customer reports have confirmed that print release functionality has been restored. No action is required by customers to resume printing.

We are continuing to monitor this incident. If you're still experiencing issues please report this via https://www.papercut.com/support/.
Mar 13, 18:36 UTC
Identified - Our engineering team has identified the contributing cause of print release failures and a fix has been deployed to mitigate these issues.

We will continue to provide updates as they become available.
Mar 13, 17:11 UTC
Investigating - We are currently investigating an issue affecting print job release for customers hosted in the US data region.

Symptoms: Users may experience a "502 Error" (Something went wrong and the jobs weren't able to be printed) when attempting to release print jobs.

Our engineering team is actively working to identify the root cause. We will provide a further update as soon as new information becomes available.
Mar 13, 14:34 UTC
Mar 12, 2026

No incidents reported.

Mar 11, 2026

No incidents reported.

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