All Systems Operational

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Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page. If you're looking for general help with any of our products, our Help Center can hopefully answer your questions!

Uptime over the past 90 days. View historical uptime.
PaperCut Pocket & PaperCut Hive Operational
90 days ago
99.56 % uptime
Today
Scan to Cloud for PaperCut MF Operational
90 days ago
100.0 % uptime
Today
Cloud Document Processing for PaperCut MF Operational
90 days ago
100.0 % uptime
Today
Cloud Print for PaperCut Mobility Print Operational
90 days ago
100.0 % uptime
Today
PaperCut Print Deploy Operational
90 days ago
100.0 % uptime
Today
Multiverse Operational
90 days ago
100.0 % uptime
Today
Public Website (www.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Order System (buy.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Partner Portal (portal.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Training (learn.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Global Entitlements Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 29, 2025

No incidents reported today.

Apr 28, 2025

No incidents reported.

Apr 27, 2025

No incidents reported.

Apr 26, 2025

No incidents reported.

Apr 25, 2025

No incidents reported.

Apr 24, 2025
PaperCut Hive printing and scanning errors
Resolved - This incident has been resolved.
Apr 24, 03:50 UTC
Update - Our cloud provider has resolved the platform issue, and full functionality has now been restored.
Apr 23, 17:15 UTC
Monitoring - Our Cloud Service Provider has performed mitigations to provide a partial resolution, resulting in stability. We are awaiting a permanent fix and will continue to monitor the situation.

Should you experience any latency or loss of functionality, please report this via https://www.papercut.com/support/?
Apr 23, 14:49 UTC
Identified - Our cloud service provider has identified an issue in their services that is affecting PaperCut Hive and PaperCut Pocket services, with the help of PaperCut engineers. PaperCut engineers will attempt to mitigate the issue while our cloud service provider resolves the issue on their end.
Apr 23, 07:59 UTC
Update - We are continuing to investigate this issue.
Apr 23, 07:00 UTC
Investigating - We're currently investigating an intermittent issue affecting PaperCut Hive's printing and scanning functionality for the AU data center only.

The impacted features are:

Integrated Scanning: Users may see errors such as “Failed to get scan destination URL” or “Something went wrong” when performing scan actions. This may affect all or any scan destinations.

Print Job Release: Print jobs are being released, but the following error message is shown: “Something went wrong and the jobs weren't able to be printed: Error 502”.

We’re actively working with our data center providers to resolve the issues and will provide updates as they become available.
Apr 23, 03:39 UTC
Apr 23, 2025
Apr 22, 2025

No incidents reported.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025
PaperCut Hive - HP Device Degraded Performance
Resolved - We’ve identified that the issue affecting HP devices was introduced during a service deployment pushed to production at 06:00 UTC on 16 April 2025. Affected behavior was observed from 14:30 UTC to 18:00 UTC across all data centers, after which the deployment was rolled back.

We’ve confirmed that full functionality was restored across all data centers following the rollback and have been actively monitoring throughout the day. No further issues have been observed.

This deployment was part of ongoing efforts to enhance the robustness and scalability of our printer application infrastructure.
Apr 17, 02:23 UTC
Investigating - We are currently investigating reports of issues affecting HP devices related to the PaperCut Hive embedded application. The resulting performance degradation includes, but is not limited to:

- Delays during login at the MFD
- Timeouts during Quick Scanning
- Errors encountered when installing the Hive embedded application

HP is the only affected device platform at this time.

We will provide updates as they become available.
Apr 16, 14:29 UTC
Apr 16, 2025
US Data Center - Edge nodes not reporting status
Resolved - Our automated reporting caught an incident at 13:30AEST where edge nodes in the US data center were not reporting their statuses to the cloud. The incident was resolved at 14:30AEST. We do not believe service was impacted during this period.
Apr 16, 03:30 UTC
Apr 15, 2025

No incidents reported.

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