Intermittent issues with logging into (and ordering) on PaperCut Partner Portal

Incident Report for PaperCut Software

Resolved

This issue has now been resolved and has not occurred since.

Posted Oct 03, 2023 - 03:37 UTC

Monitoring

After initial investigation, the issue has since resolved itself - the problem occurred between ~1:30PM PDT to 3PM PDT. The underlying cause seems to be cloud infrastructure related and is currently being investigated.

Posted Oct 02, 2023 - 17:29 UTC

Investigating

An issue has been identified with intermittent issues to our Partner Portal which resulted in degraded performance in placing orders and quotes in our order system. We are currently investigating.

Posted Oct 02, 2023 - 17:28 UTC

This incident affected: PaperCut Partner Tools (Partner Portal (portal.papercut.com)) and PaperCut Website (Order System (buy.papercut.com)).