PaperCut HIVE | Toshiba MFDs failing to load correctly

Incident Report for PaperCut Software

Resolved

The error we were previously experiencing with our cloud services has been resolved.
Posted Oct 13, 2023 - 10:01 UTC

Update

We are continuing to investigate this issue.
Posted Oct 13, 2023 - 10:00 UTC

Investigating

We are currently receiving reports that the embedded interface on Toshiba MFDs for PaperCut HIVE are failing to load correctly, with code strings appearing on action buttons and information fields.
Posted Oct 13, 2023 - 09:50 UTC
This incident affected: PaperCut Hive & Pocket (US data center - PaperCut Hive & Pocket).
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