PaperCut Pocket & PaperCut Hive - Unable to release print jobs from the Cloud Node
Incident Report for PaperCut Software
Resolved
We have resolved the issue affecting printing for PaperCut Pocket & PaperCut Hive users. This issue occurred between 07:20 UTC to 10:25 UTC on 19th June 2023.

1. At the time of print release, jobs that were only available to download and print from our Cloud Node could not be released.
2. Jobs failed to be submitted from iOS or Android devices.

Please note that jobs submitted while this issue was occurring may need to be submitted again for them to be released successfully.

If you continue to see any issues, please reach out to our support team: https://support.papercut.com.
Posted Jun 19, 2023 - 11:34 UTC
Investigating
We are currently investigating reports that print jobs are failing to print when only available on the PaperCut Pocket/Hive Cloud Node.
Posted Jun 19, 2023 - 10:00 UTC
This incident affected: PaperCut Pocket & PaperCut Hive.
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