Fujifilm devices - Quick Scan actions degraded performance

Incident Report for PaperCut Software

Resolved

The backend change has been deployed to all data centers.

Posted Jan 24, 2025 - 03:04 UTC

Identified

We have identified an issue with the Fujifilm embedded device backend. Any scan actions that have prompts for more information will be unable to start. This includes editable fields such as recipient, email subject etc.

We are in the process of releasing a fix in the coming hours. Devices will update automatically, no action required.

Posted Jan 24, 2025 - 01:23 UTC

This incident affected: PaperCut Pocket & PaperCut Hive.