PaperCut Hive/Pocket - some users intermittently unable to update settings or log into some devices

Incident Report for PaperCut Software

Monitoring

Services are back up and running, and the ability to update settings and log into devices is now restored.
We are continuing to monitor this. If you're still experiencing problems please report this via https://www.papercut.com/support/

Posted Oct 20, 2026 - 10:54 UTC

Investigating

PaperCut Hive/Pocket - We're currently investigating reports of some users intermittently unable to update settings or log into some devices due to an underlying cloud provider incident in the UK hosting region.

We are not currently aware of impact to other regions.

We will provide updates here as they become available.

Posted Oct 20, 2026 - 10:18 UTC

This incident affects: PaperCut Hive & Pocket (UK hosting region - PaperCut Hive & Pocket).