PaperCut Hive - Users are unable to release jobs from Ricoh and Kyocera Full Embedded Apps, and from all types of Lite release apps (mobile release unaffected)
Incident Report for PaperCut Software
At around 15:00 AEDT we were investigating reports of an error 'Error releasing print jobs: Authentication required' when attempting to release jobs on Kyocera or Ricoh devices using the Full embedded app - or on any platform using the 'Lite' app.

By 16:10 AEDT we had resolved the issue affecting the release of print jobs on Kyocera and Ricoh devices, and the Lite apps.

We have confirmed that the issues were limited to releasing print jobs, and would only have impacted users on Kyocera and Ricoh devices when using the Full embedded apps - or any platform using the Lite apps. Printing jobs, and releasing jobs on other platforms were not impacted. Releasing jobs through the Mobile Release was also not impacted.

We'll be performing a post-mortem and will update this with any findings.
Posted Dec 06, 2022 - 16:10 UTC
This incident affected: PaperCut Pocket & PaperCut Hive.