Multiverse issue

Incident Report for PaperCut Software

Resolved

An issue was identified with the build process in the AU data center, which meant that remote access was unavailable for customers in the APAC region. This did not impact other regions, and also did not impact monitoring.

Multiverse users would only have been impacted if trying to perform remote access to a server or MFD.

Posted Jul 06, 2022 - 05:54 UTC

Update

Things should be back to normal, we're keeping an eye on it

Posted Jul 06, 2022 - 05:36 UTC

Identified

Looks like something's up with the Multiverse and our team is investigating

Posted Jul 06, 2022 - 05:30 UTC

This incident affected: PaperCut Partner Tools (PaperCut Multiverse).