We’re pleased to report that all PaperCut cloud services are now fully operational. Our team continues to proactively monitor all systems to ensure ongoing stability and optimal performance.
Thank you for your patience and continued trust in PaperCut as we worked through this disruption.
Posted Jun 12, 2025 - 23:32 UTC
Monitoring
Our upstream cloud infrastructure provider has confirmed full recovery of most services, with a few services still experiencing residual impact. Most PaperCut services are now fully operational. The PaperCut team continues to actively monitor all systems to ensure stability and performance. Thank you for your continued patience and understanding.
Posted Jun 12, 2025 - 21:54 UTC
Update
Our upstream cloud infrastructure provider has implemented mitigation measures, resulting in encouraging progress toward full service restoration. The PaperCut team continues to actively monitor all systems to ensure stability and performance. We will provide further updates as more information becomes available. Thank you for your continued patience and understanding.
Posted Jun 12, 2025 - 21:03 UTC
Identified
Our upstream cloud infrastructure provider has initiated mitigation efforts across multiple regions, resulting in positive progress toward service restoration.
We are actively monitoring the situation as our cloud provider works to address the root cause of their ongoing incident.
We understand the importance of these services to your operations and are committed to restoring full functionality as quickly as possible. Thank you for your continued trust and patience. Further updates will be shared as soon as more information becomes available.
Posted Jun 12, 2025 - 20:11 UTC
Update
We are continuing to investigate this issue.
Posted Jun 12, 2025 - 18:59 UTC
Investigating
We are currently experiencing a disruption to several PaperCut cloud services due to an ongoing incident with our upstream cloud infrastructure provider. This incident is affecting core PaperCut services across multiple regions, including:
Our main PaperCut website remains available, though you may notice some degraded performance in certain areas. We understand the critical nature of these services for your business operations and are actively working with our cloud provider to resolve the issue as quickly as possible.
We will continue to share updates here as soon as new information becomes available.
We appreciate your patience and understanding as we work to restore full service.
Posted Jun 12, 2025 - 18:55 UTC
This incident affected: PaperCut Website (Public Website (www.papercut.com), Order System (buy.papercut.com)), PaperCut Hive & Pocket (US hosting region - PaperCut Hive & Pocket, AU hosting region - PaperCut Hive & Pocket, UK hosting region - PaperCut Hive & Pocket, EU hosting region - PaperCut Hive & Pocket), PaperCut MF (Scan to Cloud services) (US hosting region - PaperCut MF (Scan to Cloud), AU hosting region - PaperCut MF (Scan to Cloud), UK hosting region - PaperCut MF (Scan to Cloud), EU hosting region - PaperCut MF (Scan to Cloud)), PaperCut MF (Document Processing Cloud services) (US hosting region - PaperCut MF (Document Processing Cloud services), AU hosting region - PaperCut MF (Document Processing Cloud services), UK hosting region - PaperCut MF (Document Processing Cloud services), EU hosting region - PaperCut MF (Document Processing Cloud services)), PaperCut Partner Tools (Sales Portal (partner.papercut.com), Partner Portal (portal.papercut.com), PaperCut Multiverse), and PaperCut MF Global Entitlements Service, PaperCut Mobility Print (Cloud Print).