A new release of the PaperCut Cloud Node included a misconfiguration that caused it to report as being unhealthy to the cloud system, even when healthy.

This caused the system to not provision new Cloud Node services and so during this time the Cloud Node functionality was unavailable.

Regular printing was unaffected as the Edge Mesh handles all printing without requiring the Cloud Node’s involvement. However situations where the Cloud Node was required would have failed during this window.

It was discovered that monitoring was insufficient on the Cloud Node services, and so it was able to be non-functional for this time period without triggering alerts. This has since been rectified, and the Cloud Node is now actively monitored.