{"page_status":{"page":{"name":"PaperCut Software","subdomain":"papercutsoftware","domain":"status.papercut.com","created_at":"2018-08-24T03:31:45.860Z","updated_at":"2026-09-30T10:39:36.008Z","url":"https://www.papercut.com/","hidden_from_search":false,"css_body_background_color":"FFFFFF","css_font_color":"3B3B3D","css_light_font_color":"969698","css_greens":"27AA27","css_yellows":"FFC42F","css_oranges":"F47900","css_reds":"BF2348","allow_page_subscribers":true,"allow_incident_subscribers":true,"notifications_from_email":null,"allow_email_subscribers":true,"allow_sms_subscribers":true,"twitter_username":null,"branding":"basic","support_url":"https://www.papercut.com/support/","allow_webhook_subscribers":false,"css_border_color":"D9D9DC","css_graph_color":"3A8FC6","css_link_color":"27AA27","page_description":"Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our \u003ca href=\"https://www.papercut.com/support/known-issues/\"\u003eKnown Issues\u003c/a\u003e page. \r\n\r\nIf you're looking for general help with any of our products, ask PaperCut anything on our \u003ca href=\"https://www.papercut.com/support\"\u003ePaperCut Support page\u003c/a\u003e.","activity_score":530,"headline":"PaperCut","viewers_must_be_team_members":false,"ip_filters":null,"css_blues":"3A8FC6","time_zone":"UTC","notifications_reply_to_email":null,"notifications_email_footer":"You received this email because you are subscribed to PaperCut Software's service status notifications.\r\n\r\nFor more information see [PaperCut Status Page](https://status.papercut.com). If you need additional help, see our [Support page](https://www.papercut.com/support/).","allow_rss_atom_feeds":true,"black_hole":null,"over_allocations_cohort":null,"over_allocations_resolved_at":null,"custom_components_limit":null,"allow_slack_subscribers":true,"css_no_data":"B6B6B8","deleted_at":null,"allow_teams_subscription":true,"max_maintenance_automation_allowed":null,"custom_email_template":false,"hero_cover":{"updated_at":null,"original_url":"","size":null,"normal_url":"","retina_url":""},"transactional_logo":{"updated_at":"2020-11-04T00:20:15.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/original/73329/PaperCut-Logotype-FA19-RGB_-_page.png","size":22680,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/normal/73329/PaperCut-Logotype-FA19-RGB_-_page.png","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-transactional_logos/retina/73329/PaperCut-Logotype-FA19-RGB_-_page.png"},"favicon_logo":{"updated_at":"2021-03-29T01:52:15.000+00:00","size":102364,"url":"//dka575ofm4ao0.cloudfront.net/pages-favicon_logos/original/73329/favicon.ico"},"email_logo":{"updated_at":"2020-11-04T00:20:56.000+00:00","original_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/original/73329/PaperCut-Logotype-FA19-RGB_-_page.png","size":22680,"normal_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/normal/73329/PaperCut-Logotype-FA19-RGB_-_page.png","retina_url":"//dka575ofm4ao0.cloudfront.net/pages-email_logos/retina/73329/PaperCut-Logotype-FA19-RGB_-_page.png"},"twitter_logo":{"updated_at":null,"size":null,"url":""},"id":"d1zxstsy5qg4","organization_id":"483g14kxvkp9"}},"components":[{"status":"operational","name":"PaperCut Hive \u0026 Pocket","created_at":"2025-05-07T02:03:31.523Z","updated_at":"2025-05-08T01:40:22.274Z","position":1,"description":"Covers the PaperCut Hive - https://www.papercut.com/products/hive/, and PaperCut Pocket - https://www.papercut.com/products/pocket/ cloud hosted products.","showcase":false,"start_date":null,"id":"15z198n31y3b","group_id":null,"page_id":"d1zxstsy5qg4","group":true,"only_show_if_degraded":false,"components":["t0201np7qln8","hdgg04gs1jyb","w94zb4j42wh3","g3csyy4xfk01","4hfscc7rzjn7"]},{"status":"operational","name":"US hosting region - PaperCut Hive \u0026 Pocket","created_at":"2020-10-29T23:03:19.272Z","updated_at":"2026-09-08T01:15:24.553Z","position":1,"description":"Find your data center listed in the admin interface under your profile (top right) \u003e General Settings \u003e Data Center. 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We know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.\n\nIf you experience other problems please report this via https://www.papercut.com/support/","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e4\u003c/var\u003e, \u003cvar data-var='time'\u003e07:45\u003c/var\u003e - Sep \u003cvar data-var='date'\u003e8\u003c/var\u003e, \u003cvar data-var='time'\u003e01:15\u003c/var\u003e UTC"},{"code":"xrs61y7zhvb7","name":"PaperCut Pocket/Hive - intermittent issues affecting sign-in to the User Portal","message":"This issue has been resolved, and sign-in to the PaperCut Pocket/Hive User Portal is operating normally.\n\nWe appreciate your patience while we worked to restore service. We will continue to monitor the service and complete a review of the incident. If you experience other problems please report this via https://www.papercut.com/support/","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e2\u003c/var\u003e, \u003cvar data-var='time'\u003e03:30\u003c/var\u003e - \u003cvar data-var='time'\u003e07:30\u003c/var\u003e UTC"},{"code":"yj1qhdn6ctlp","name":"PaperCut Hive - some devices may show server or connection errors.","message":"This incident has now been resolved.\n\nIf you are still experiencing issues, please ensure that the device has been completely restarted.\n\nWe know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.\nIf you experience other problems please report this via https://www.papercut.com/support/","impact":"minor","timestamp":"Sep \u003cvar data-var='date'\u003e1\u003c/var\u003e, \u003cvar data-var='time'\u003e14:44\u003c/var\u003e - \u003cvar data-var='time'\u003e18:52\u003c/var\u003e UTC"}]},{"name":"August","year":2026,"starts_on":6,"days":31,"incidents":[{"code":"705ny507qt4p","name":"PaperCut Document Processing Cloud services - some users may experience delayed scan jobs using PaperCut MF or PaperCut Hive","message":"This incident may have impacted scan actions with cloud document processing enabled, for a small window per hosting region between 03:40 - 05:10 am on 25th August 2026.\n\nWe know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.\n\nIf you experience other problems please report this via https://www.papercut.com/support/","impact":"minor","timestamp":"Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e03:40\u003c/var\u003e - \u003cvar data-var='time'\u003e05:10\u003c/var\u003e UTC"},{"code":"g72frz97pv8z","name":"PaperCut Partner Portal and GES (licensing service) - some users unable to access the Partner Portal, or apply licenses in PaperCut NG/MF","message":"This incident has now been resolved.\n\nWe know this may have been disruptive and appreciate your patience. We’ll continue to monitor closely and will complete a full review of the incident.","impact":"major","timestamp":"Aug \u003cvar data-var='date'\u003e24\u003c/var\u003e, \u003cvar data-var='time'\u003e17:46\u003c/var\u003e - Aug \u003cvar data-var='date'\u003e25\u003c/var\u003e, \u003cvar data-var='time'\u003e00:51\u003c/var\u003e UTC"}]},{"name":"July","year":2026,"starts_on":3,"days":31,"incidents":[]}],"show_component_filter":true,"show_uptime_calendar":true,"component_filter":null,"start_time":"2026-07-01T00:00:00Z","end_time":"2026-09-30T23:59:59Z"}