All Systems Operational

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Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page.

If you're looking for general help with any of our products, ask PaperCut anything on our PaperCut Support page.

Uptime over the past 90 days. View historical uptime.
PaperCut Hive & Pocket Operational
90 days ago
99.96 % uptime
Today
US hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.97 % uptime
Today
AU hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.97 % uptime
Today
UK hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.92 % uptime
Today
EU hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.97 % uptime
Today
CA hosting region - PaperCut Hive & Pocket Operational
90 days ago
99.97 % uptime
Today
PaperCut MF (Scan to Cloud services) Operational
90 days ago
100.0 % uptime
Today
US hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
AU hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
UK hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
EU hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
CA hosting region - PaperCut MF (Scan to Cloud) Operational
90 days ago
100.0 % uptime
Today
PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
US hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
AU hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
UK hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
EU hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
CA hosting region - PaperCut MF (Document Processing Cloud services) Operational
90 days ago
100.0 % uptime
Today
PaperCut MF Global Entitlements Service Operational
90 days ago
99.98 % uptime
Today
PaperCut Mobility Print (Cloud Print) Operational
90 days ago
99.93 % uptime
Today
PaperCut Website Operational
90 days ago
99.93 % uptime
Today
Public Website (www.papercut.com) Operational
90 days ago
99.86 % uptime
Today
Order System (buy.papercut.com) Operational
90 days ago
100.0 % uptime
Today
PaperCut Partner Tools Operational
90 days ago
100.0 % uptime
Today
Sales Portal (partner.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Partner Portal (portal.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Training (learn.papercut.com) Operational
90 days ago
100.0 % uptime
Today
PaperCut Multiverse Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 12, 2025

No incidents reported today.

Dec 11, 2025
GES (licensing) issues with PaperCut NG & MF
Resolved - This incident has now been fully resolved.

If you are still experiencing issues (after you have applied the workarounds listed here), and the license is still showing as expired, or you cannot successfully start the Application Server service, please reach out to us through https://www.papercut.com/support/

Our apologies for any downtime that you experienced as a result of this outage. We will be performing a full retro and incident analysis, as we do with all issues that impact our customers.
Dec 11, 05:23 UTC
Monitoring - We have confirmed that the fix released earlier has worked successfully for a number of customers. If you are still experiencing issues where the license is showing as expired, please try:

- If you have access to the PaperCut Admin interface, go to the About > Registration > License Info section and then click the Sync button.
- If you *don't* see the Sync button under About > Registration > License Info, you'll need to re-upload your license.
- If you're *not* able to access the PaperCut Admin interface, restart the PaperCut Application Server Service.
- Try to upload your license file via the command prompt by doing the following: server-command.exe install-license "path". Reference: https://www.papercut.com/help/manuals/ng-mf/common/tools-server-command/
Dec 11, 04:46 UTC
Identified - We have now applied a fix to PaperCut Global Entitlements Service (GES).

- If you have access to the PaperCut Admin interface, go to the About > Registration > License Info section and then click the Sync button.
- If you *don't* see the Sync button under About > Registration > License Info, you'll need to re-upload your license.
- If you're *not* able to access the PaperCut Admin interface, restart the PaperCut Application Server Service.
Dec 11, 03:35 UTC
Investigating - We are currently experiencing an active outage affecting PaperCut Global Entitlements Service (GES), which is causing login and access failures for administrators.

There are various errors shown, you may see the following errors when you log into the PaperCut Admin console:
- “Sorry, you can't log in - the PaperCut subscription expired. Your system administrator can help."
- “The current license has expired”
Dec 11, 03:13 UTC
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
Intermittent PaperCut Hive & Pocket print release failures
Resolved - The fix implemented earlier today has proven to mitigate the issue based on the metrics of further monitoring. Print release is now functioning as expected.

From analysis, the impact was to a small subset of organizations across multiple regions, affecting 0.62% of printers.
Dec 1, 19:36 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Dec 1, 17:04 UTC
Update - We are continuing to investigate this issue.
Dec 1, 16:05 UTC
Investigating - Reports of intermittent jobs that fail to release with an error of "jobrouter.assignprocessor.noEdgenodeCanPrintTheJob".

Our team is investigating and we will provide further updates.
Dec 1, 15:07 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

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