All Systems Operational

About This Site

Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page. If you're looking for general help with any of our products, our Help Center can hopefully answer your questions!

Uptime over the past 90 days. View historical uptime.
PaperCut Pocket & PaperCut Hive Operational
90 days ago
99.27 % uptime
Today
Scan to Cloud for PaperCut MF Operational
90 days ago
100.0 % uptime
Today
Cloud Document Processing for PaperCut MF Operational
90 days ago
100.0 % uptime
Today
Cloud Print for PaperCut Mobility Print Operational
90 days ago
100.0 % uptime
Today
PaperCut Print Deploy Operational
90 days ago
100.0 % uptime
Today
Multiverse Operational
90 days ago
100.0 % uptime
Today
Public Website (www.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Order System (buy.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Partner Portal (portal.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Training (learn.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Global Entitlements Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
PaperCut Pocket/Hive Print Delivery Profiles cannot be deleted
Resolved - We have now restored the ability to delete Print Profiles, following the successful implementation of a fix.
Nov 8, 00:08 UTC
Monitoring - We have made significant progress in restoring printer data affected by the Print Delivery Profile deletion bug across multiple regions.

Details:
Restoration Complete: Printer data in the AU, EU, and UK regions has been fully restored. Customers in these regions should now see their printer details back to normal.
US Genesis Region: Data restoration for the US Genesis region is still in progress with 20% done.

Next Steps:
1. Monitoring: We will continue monitoring these regions to ensure data integrity. If any new issues arise, please report them so we can address them promptly.
2. Re-enable deletion of Print Profiles: With the issue being fixed, we will look to re-enable deletion functionality.
Nov 6, 05:43 UTC
Identified - On the 31st October we disabled the ability to delete Print Delivery Profiles due to a bug that has impacted around 30 customers. The symptom of this bug is that all printer details within Hive are lost, such as IP, Mac address, serial number etc.

If you believe you have experienced this issue, please keep an eye on the known issue (https://www.papercut.com/support/known-issues?id=CORE-642#hive) and this status incident for updates.

Once the issue is resolved, we will re-add the ability to delete Print Delivery Profiles. Apologies for any issues this has caused.
Oct 31, 06:28 UTC
Nov 7, 2024

No incidents reported.

Nov 6, 2024
Easy Print & Scan and Scanning Functionality Failure in AU Production Environment
Resolved - This issue has now been resolved.
Nov 6, 07:00 UTC
Investigating - Multiple users in AU organizations are experiencing issues with the Easy Print & Scan feature in PaperCut Hive, which fails to load. Approximately five customer reports have been received thus far, and internal tests confirm that the feature is also inaccessible within our Australian org. Additionally, scanning functionality in the Australian environment appears to be experiencing issues, as some scans are sometimes successful.
Nov 6, 05:40 UTC
← Incident History Powered by Atlassian Statuspage