All Systems Operational

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Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page. If you're looking for general help with any of our products, our Help Center can hopefully answer your questions!

Uptime over the past 90 days. View historical uptime.
PaperCut Pocket & PaperCut Hive Operational
90 days ago
99.96 % uptime
Today
Scan to Cloud for PaperCut MF Operational
90 days ago
100.0 % uptime
Today
Cloud Document Processing for PaperCut MF Operational
90 days ago
100.0 % uptime
Today
Cloud Print for PaperCut Mobility Print Operational
90 days ago
100.0 % uptime
Today
PaperCut Print Deploy Operational
90 days ago
100.0 % uptime
Today
Multiverse Operational
90 days ago
100.0 % uptime
Today
Public Website (www.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Order System (buy.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Partner Portal (portal.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Training (learn.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Global Entitlements Service Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Mar 28, 2025

No incidents reported today.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025

No incidents reported.

Mar 24, 2025
Partner Portal - intermittent issues.
Resolved - This incident has been resolved.
Mar 24, 05:07 UTC
Monitoring - The PaperCut Partner Portal is now stable and service has been restored. We are monitoring performance closely and working with our service provider to identify the root cause of the earlier intermittent issues. Thank you for your patience.
Mar 23, 23:50 UTC
Investigating - The PaperCut Partner Portal is currently experiencing intermittent issues which may impact access and reliability. Our team is actively investigating the cause and working to restore full service as quickly as possible. We appreciate your patience.
Mar 23, 23:17 UTC
Mar 23, 2025
Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

Mar 19, 2025

No incidents reported.

Mar 18, 2025

No incidents reported.

Mar 17, 2025
PaperCut Hive Outage
Resolved - Our automated monitoring systems indicate that PaperCut Hive and PaperCut Pocket services have been restored. Our team will continue to monitor the situation closely.

Summary:

Early on 17 March 2025 we experienced a period of time where PaperCut Hive and Pocket services were unavailable to customers who connect to our US datacenter. The unavailability began at 8:10am ET and was resolved at 10:30am ET.

This disruption impacted usage only for customers who connect to the US datacenter, no other customers who connect to other regional datacenters were impacted. The event was caused by a combination of factors including a unique pattern of printer connection activity. We deeply apologize for the impact that your customers may have experienced.

PaperCut engineering teams have mitigated the service disruption and are actively working to fully understand the contributing factors and update software and services to avoid any similar events in the future.
Mar 17, 15:47 UTC
Investigating - Our engineers are currently investigating an issue related to printing in PaperCut Hive and PaperCut Pocket.
Mar 17, 13:02 UTC
Mar 16, 2025

No incidents reported.

Mar 15, 2025

No incidents reported.

Mar 14, 2025

No incidents reported.

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