All Systems Operational

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Find out about service interruptions and maintenance windows for PaperCut's online services. For issues not directly related to a service outage, take a look at our Known Issues page.

If you're looking for general help with any of our products, ask PaperCut anything on our PaperCut Support page.

Uptime over the past 90 days. View historical uptime.
PaperCut Hive & Pocket ? Operational
90 days ago
99.62 % uptime
Today
US hosting region - PaperCut Hive & Pocket ? Operational
90 days ago
99.62 % uptime
Today
AU hosting region - PaperCut Hive & Pocket ? Operational
90 days ago
99.62 % uptime
Today
UK hosting region - PaperCut Hive & Pocket ? Operational
90 days ago
99.62 % uptime
Today
EU hosting region - PaperCut Hive & Pocket ? Operational
90 days ago
99.62 % uptime
Today
CA hosting region - PaperCut Hive & Pocket ? Operational
90 days ago
99.5 % uptime
Today
PaperCut MF (Scan to Cloud services) ? Operational
90 days ago
99.87 % uptime
Today
US hosting region - PaperCut MF (Scan to Cloud) ? Operational
90 days ago
99.87 % uptime
Today
AU hosting region - PaperCut MF (Scan to Cloud) ? Operational
90 days ago
99.87 % uptime
Today
UK hosting region - PaperCut MF (Scan to Cloud) ? Operational
90 days ago
99.87 % uptime
Today
EU hosting region - PaperCut MF (Scan to Cloud) ? Operational
90 days ago
99.87 % uptime
Today
CA hosting region - PaperCut MF (Scan to Cloud) ? Operational
90 days ago
99.94 % uptime
Today
PaperCut MF (Document Processing Cloud services) ? Operational
90 days ago
99.9 % uptime
Today
US hosting region - PaperCut MF (Document Processing Cloud services) ? Operational
90 days ago
99.9 % uptime
Today
AU hosting region - PaperCut MF (Document Processing Cloud services) ? Operational
90 days ago
99.9 % uptime
Today
UK hosting region - PaperCut MF (Document Processing Cloud services) ? Operational
90 days ago
99.9 % uptime
Today
EU hosting region - PaperCut MF (Document Processing Cloud services) ? Operational
90 days ago
99.9 % uptime
Today
CA hosting region - PaperCut MF (Document Processing Cloud services) ? Operational
90 days ago
100.0 % uptime
Today
PaperCut MF Global Entitlements Service ? Operational
90 days ago
99.9 % uptime
Today
PaperCut Mobility Print (Cloud Print) ? Operational
90 days ago
99.9 % uptime
Today
PaperCut Website Operational
90 days ago
99.95 % uptime
Today
Public Website (www.papercut.com) Operational
90 days ago
100.0 % uptime
Today
Order System (buy.papercut.com) Operational
90 days ago
99.9 % uptime
Today
PaperCut Partner Tools ? Operational
90 days ago
99.92 % uptime
Today
Sales Portal (partner.papercut.com) Operational
90 days ago
99.9 % uptime
Today
Partner Portal (portal.papercut.com) Operational
90 days ago
99.9 % uptime
Today
Training (learn.papercut.com) Operational
90 days ago
100.0 % uptime
Today
PaperCut Multiverse Operational
90 days ago
99.9 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Aug 18, 2025

No incidents reported today.

Aug 17, 2025

No incidents reported.

Aug 16, 2025

No incidents reported.

Aug 15, 2025

No incidents reported.

Aug 14, 2025

No incidents reported.

Aug 13, 2025
PaperCut Hive Admin Console and User Portal – Errors when logging in for a limited number of customers
Resolved - This incident has now been fully resolved. Impacted organizations can now successfully log into the admin and user interfaces.
Our apologies for any downtime experienced as a result of this outage. We will be performing a full retro and incident analysis, as we do with all issues that impact our customers.
If you experience other issues please report this via https://www.papercut.com/support/
Aug 13, 22:01 UTC
Update - We are continuing to investigate this issue.
Aug 13, 11:28 UTC
Update - We are continuing to investigate this issue.
Aug 13, 05:57 UTC
Investigating - We’re currently investigating a login issue affecting a limited number of customers in all PaperCut regions. We first became aware of this incident at approximately 10:00 PM AEST on August 12, 2025.
Impacted feature:
Login functionality: Admins and Users may be unable to log in to PaperCut Hive Admin Console and User Portal. The following error is displayed:
“Please check you have entered your email address correctly and your organization uses PaperCut Hive.”
Some PaperCut Pocket may also be impacted
We are actively evaluating the situation and will provide updates as they become available.
Aug 13, 05:07 UTC
Aug 12, 2025

No incidents reported.

Aug 11, 2025

No incidents reported.

Aug 10, 2025

No incidents reported.

Aug 9, 2025

No incidents reported.

Aug 8, 2025

No incidents reported.

Aug 7, 2025

No incidents reported.

Aug 6, 2025

No incidents reported.

Aug 5, 2025

No incidents reported.

Aug 4, 2025

No incidents reported.

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